Shipping policy

At NUA London, we want your order to arrive safely, quickly, and beautifully packaged. Below you’ll find everything you need to know about our shipping process.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order has been dispatched, you’ll receive a confirmation email with tracking details where available.

During launch periods, sales, or busy seasons, processing times may be slightly extended — but we’ll always keep you informed.

UK Shipping

We currently ship across the United Kingdom using trusted delivery partners.

Estimated delivery times:

Standard UK Delivery: 2–5 business days
Express Delivery (where available): 1–2 business days

Shipping costs are calculated at checkout based on your location and selected delivery method.

International Shipping

We are currently expanding our international shipping capabilities. Availability and shipping times may vary depending on destination.

Please note:

Customers are responsible for any customs duties, taxes, or import charges applied by their country.
Delivery times for international orders may vary due to customs processing.

If your country is not currently available at checkout, feel free to contact us and we’ll do our best to assist.

Tracking Your Order

Once your order has shipped, you’ll receive tracking information via email so you can follow your parcel every step of the way.

Incorrect Addresses

Please ensure your shipping address is entered correctly before placing your order. NUA London cannot be held responsible for delays or lost parcels due to incorrect address information provided at checkout.

Lost or Delayed Parcels

If your parcel is significantly delayed or appears lost, please contact us at [your email address] and we’ll work with the courier to resolve the issue as quickly as possible.