Frequently Asked Questions

Orders & Shipping
Where do you ship to?

We currently ship across the United Kingdom and are working on expanding international shipping destinations.

If your country is unavailable at checkout, feel free to contact us and we’ll do our best to assist.
How long will my order take to arrive?

Orders are typically processed within 1–3 business days.

Estimated delivery times:

  • UK Standard Delivery: 2–5 business days
  • Express Delivery (where available): 1–2 business days

Please note that delivery times may vary during busy periods.
Will I receive tracking information?

Yes — once your order has been dispatched, you’ll receive a confirmation email with tracking details where available.
Can I change or cancel my order?

We begin processing orders quickly to ensure prompt dispatch, so we may not always be able to make changes once an order has been placed.

Please contact us as soon as possible and we’ll do our best to help.

Returns & Refunds
Do you accept returns?

Yes — eligible items may be returned within the timeframe outlined in our Returns Policy.

Returned items must be unworn, unused, and in their original packaging.
How do I start a return?

Please contact us at hello@nualondonstore.com with your order number and reason for return, and we’ll guide you through the process.
When will I receive my refund?

Once your return has been received and inspected, refunds are typically processed within a few business days back to your original payment method.

Jewellery Care
How should I care for my jewellery?

To help preserve the finish and longevity of your pieces, we recommend:

  • avoiding water, perfumes, and chemicals;
  • storing jewellery in a cool, dry place; and
  • gently wiping pieces after wear with a soft cloth.

You can read our full Jewellery Care guide for more information.
Can I wear my jewellery in water?

We recommend removing jewellery before showering, swimming, exercising, or sleeping to help maintain its finish over time.
Will my jewellery tarnish?

Like all jewellery worn regularly, natural wear may occur over time depending on care habits, environment, and exposure to moisture or chemicals.

Proper care will help extend the life and appearance of your pieces.

Products
Will sold out items return?

Selected pieces may be restocked depending on demand. Follow us on Instagram or sign up to our mailing list for updates on restocks and new arrivals.
Are your product photos edited?

We aim to display our products as accurately as possible. However, colours and finishes may appear slightly different depending on screen settings and lighting.

Contact
How can I contact NUA London?

For all enquiries, please contact:
hello@nualondonstore.com or check out our Contact page.

We aim to respond within 1–2 business days.